Keynotes and Workshops
Six things a room asks him to fix.
Communication, customer experience, presentations, teams, emotional intelligence and selling. Every program below is built from his own books and forty years of paid presentations, then rebuilt again around your group before he shows up.
Every format, every one of them
Six programs, one speaker who tailors every one
Every program below can be delivered as a keynote, a general session, a professional development training program, a leadership management program, ongoing modules, one-to-one coaching or facilitation, virtually or in person.
The flagship
Get Along Better with Anyone, Anytime, Anywhere
Communicate, collaborate, connect. A joint Harvard and Stanford finding sits at the center of this program: only fifteen percent of professional success comes from technical skill, and eighty-five percent comes from communication, emotional intelligence and the everyday ability to get along. This session works on the eighty-five percent, and it is why the program improves productivity, engagement, morale, retention and customer relationships at once rather than one at a time.
What the room covers
- Keeping your own attitude adjusted before you try to manage anyone else's
- SOFTEN: reading and using body language and tone on purpose
- Building relationships that outlast a single project
- Avoiding the misunderstandings that do the real damage
- Ten common acts of rudeness, and breaking the habit of them
- Handling a difficult conversation, and dealing with difficult people and bullies
- Saying no without making an enemy
- Reading communication and personality styles
- The five keys to emotional intelligence
- Active listening, empathy and unconscious bias
Customer-facing teams
What Customers Love: Create a WOW Customer Experience
Differentiating on service rather than price. Arnold builds this session around a line he returns to often: “we spend five times more trying to get new customers than to keep the ones we already have.” The program covers the six key ingredients that keep a customer for life, fifteen easy changes a team can make this week, and how to turn a routine moment of truth into one a customer remembers and repeats to someone else.
“We spend five times more trying to get new customers than to keep the ones we already have.”
Based on his book
Winning Presentation Skills: Power, Punch and Pizzazz
Built from Arnold's own book and run as a genuine workshop: participants practice, get videotaped, and get a critique in the room rather than a slide deck of advice. It suits people who present occasionally, not for a living, and it can extend into one-to-one sessions or oral proposal coaching ahead of a specific bid. An overview also appears on the programs page.
What the room covers
- The characteristics that separate successful presenters from the rest
- The twelve most common mistakes presenters make
- Five steps that settle speaker's anxiety before you stand up
- Building instant rapport with a room, six dynamic ways to open
- Fifteen ways to keep an audience's attention, and where humor fits
- Ten elements every PowerPoint needs, and how to use audio-visuals well
- Reading and using body language while you present
- Seven strategies for closing
- Videotaping and critique, plus one-to-one and oral-proposal sessions
For groups under strain
Teams That Work: Transform Groups into Teams
Building cooperation, rapport and connection between people who share a payroll but do not yet act like a team. Arnold opens this module with a line he credits to a Vice President of Southwest Airlines, connecting a team's trust directly to its output. The rest of the session works through the ground rules top teams follow, twelve communication do's and don'ts, five ways to avoid the misunderstandings that quietly destroy teams, three factors that build trust, and a seven-step process for reducing conflict when it shows up anyway.
What the room covers
- Ground rules the top-performing teams actually follow
- Twelve communication do's and don'ts inside a team
- Five ways to avoid misunderstandings that destroy teams
- Three factors that build trust, and how it gets spent
- Twelve steps to make team meetings worth attending
- A seven-step conflict reduction process
For managers and leaders
Five Keys to Boosting Your Emotional Intelligence IQ
“People join companies, but they leave managers.” This program works through the five competencies that decide which kind of manager someone turns out to be: self-awareness, self-management, social skills, motivation and empathy. It is framed for people who already have the technical part of the job handled and need the other half.
“People join companies, but they leave managers.”
Based on Marketing Boot Camp
Relationship Selling: Building Win-Win Relationships One Person at a Time
You are not just closing a sale, but opening a relationship.
Built from his book Marketing Boot Camp, this program covers the three laws of relationship marketing, networking strategies and the nine-and-eighteen relationship marketing system, framed for sales teams that want the second sale as much as the first.
What the room covers
- The three laws of relationship marketing
- The nine-and-eighteen relationship marketing system
- Networking strategies that produce referrals, not just contacts
- Eighteen small things that keep customers happy
- Eight keys to sales success
Looking for a format rather than a topic? See every way to bring Arnold in, from a single keynote to the year-long Leadership Mastery Program, on the programs page. For individual work on a specific challenge, see executive and corporate coaching, or read more about Arnold.
Check a date
Tell him the topic and the group
Every program below can be delivered as a keynote, a general session, a professional development training program, a leadership management program, ongoing modules, one-to-one coaching or facilitation, virtually or in person. Fees depend on format, length and travel, and are quoted once Arnold knows what you need.
speaker@arnoldsanow.com · Vienna, VA 22181